A leading telecom firm in the Kingdom is accused of violating the privacy of customers as it is allegedly offering ringback tone advertisements replacing standard acoustic signal.
Many customers have urged the telecom regulator in the Kingdom to look into this violation of norms.
The customers claim that the firm is invading their private space and that also “without their consent”.
A customer said he is not against the ringback tone service advertisements but it should be offered only after obtaining his consent. “I am an Indian national who hails from the state of Tamil Nadu. And they are offering options to set Tamil songs as ringback tones to those who call me. This means they have probed into my identity without my consent, which is nothing but identity theft.”